Frequently Asked Questions
How long does my order take to arrive?
Orders are processed within 1 to 3 business days. Standard delivery to the U.S. typically takes 10 to 19 business days from the shipping date. As soon as your order ships, you'll get a tracking email so you can follow every step. If your order hasn't arrived within 30 days of your purchase, you're covered by our full refund guarantee.
Can I exchange or return a product if my baby hasn't used it?
Yes! We accept returns and exchanges on unused items in original condition within 15 days of delivery. Personalized items, like our custom name blankets, can't be returned for buyer's remorse since they're made to order just for you. Email us to start the process.
Are the clothes and products safe for newborns?
Yes, we prioritize soft, quality materials designed for sensitive baby skin. We recommend always following the care instructions on each item's label.
What size should I choose for my baby?
Every product page includes a size chart by age or weight. If it's your first purchase and you're not sure, just email us and we'll help you pick the right size.
Do you have products for first-time parents (layette essentials)?
Yes! We have options designed especially for first-time moms and dads, with essential items for baby's first months, including our Baby Arrival Kit.
What payment methods do you accept?
We accept major credit and debit cards, along with other payment options available directly at checkout.
How do I track my order after purchase?
Once your order ships, you'll receive an email with a tracking number so you can follow your delivery in real time.
Do you deliver across the U.S.? Do you ship internationally?
We currently ship to customers throughout the United States. At this time, we don't offer international shipping.
Are the products suitable for both boys and girls? Can dads shop here too?
Yes! Our catalog includes options for boys, girls, and gender-neutral picks, designed for the whole family. Moms, dads, and anyone shopping for a gift will find what they need.
How can I talk to a real person if chat doesn't solve my issue?
If you need more detailed help, you can reach us by email at leilaluiz2020@gmail.com and our team will respond as soon as possible.